The second-hand marketplace Shoppers Voice Frustration Regarding Size Updates
Shoppers are voicing their frustration due to a modification that led to products showing incorrect sizing.
This online marketplace has altered its sizing categories for female and kids' apparel failing to inform all shoppers about the modification.
Online Platforms Response
Many shoppers and sellers are posting online stating that platform listings now display a modified sizing category versus the original listing because of the remapping.
The platform stated the updated approach better aligns with similar services.
The platform has recommended to check their listings and manually change the size where appropriate, which has left users frustrated.
Measurement Approach Modifications
Earlier, the measurements included one number and one letter, for instance S/8 or M/10.
The new system has an alphabetical indicator and numerical range like S/UK 8-10.
With some products, the measurements have been reclassified - for example a size L was previously a 12 but now shows as UK 16-18.
Member Accounts
A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".
"Rarely do manufacturers list XL as sizes 20-22," the way the service now categorizes.
Another user, based in Glasgow, explained products she uploaded with size 14 tags were appearing on the platform as larger sizing 20-22.
"Should someone sized 20-22 purchase these they're going to be very disappointed," she explained.
Necessary Adjustments
Charlotte Lunn, located in England, said she had been left angered by the change as she had to manually change the sizes on "every single listing".
"This situation is especially annoying, as I'm chronically ill and platform income has been essential following partial earnings loss," she explained.
Service Background
The platform boasts over 100 million users, with 18 million British users.
It has proved a popular alternative compared to resale services such as eBay and Depop.
This is not the initial instance when a surprising modification to the app has proved unpopular: last year, Vinted reversed a change regarding delivery choices following member complaints.
